Política de envío
All orders are processed within 7 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
In-store Pickup
You can skip the shipping fees with free local pickup at 8723 Lenox Pointe Drive, Charlotte NC 28273. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 7 to 10 business days.
We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are:
Monday 10:00am to 6:00pm
Tuesday 5:00pm to 10:00pm
Wednesday 5:00pm to 10:00pm
Thursday 5:00pm to 10:00pm
Friday 10:00am to 6:00pm
Saturday 2:00pm to 10:00pm
Sunday 2:00pm to 10:00pm
Please have your order confirmation email with you when you come.
International Shipping
If you would like shipping to a country outside of the United States, please reach out to hello@wendyvarnerdesigns.com before placing your order.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Wendy Varner Designs is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at hello@wendyvarnerdesigns.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@wendyvarnerdesigns.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at hello@wendyvarnerdesigns.com.