Política de reembolso

Returns
Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.

To start a return, you can contact us at hello@wendyvarnerdesigns.com. Items sent back to us without first requesting a return will not be accepted.

To be eligible for a return, your item must be unused and in the same condition that you received it. You’ll also need the order number.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

To return your product, you should mail your product to: 8723 Lenox Pointe Drive, Charlotte, NC  28273

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You can always contact us for any return question at hello@wendyvarnerdesigns.com.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If more than 15 business days have passed since we’ve approved your return, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@wendyvarnerdesigns.com

Exceptions / non-returnable items (if applicable)
Certain types of items cannot be returned, like custom made products (such as special orders or personalized items), and subscription boxes.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@wendyvarnerdesigns.com

Damages and issues (if applicable)
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If 14 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.

Subscriptions (if applicable)
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

European Union 14 day cooling off period (if applicable)
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.